Please wait until you have received these two letters before activating the app.
S-pushTAN-App
Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.
App Sparkasse
Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.
pushTAN registration letter
To set up the S-pushTAN-App, you will need your pushTAN registration letter and your Sparkasse account must have been enabled for pushTANs. If you didn’t receive this letter, please contact your Sparkasse.
Existing online banking account or initial online banking login details
In order to be able to use the App Sparkasse, you will need an online banking account or a set of initial login details for logging into online banking for the first time. You will also need your online banking login details to verify your identity on the S-pushTAN-App.
User name and online banking PIN
If you are installing the App Sparkasse on a new device, you will need your online banking user name and PIN.
The following guide contains step-by-step instructions for setting up the S-pushTAN-App with a registration letter. The important thing is to set up the S-pushTAN-App first. You will need the app to verify transactions on the App Sparkasse.
Do you have a new phone or tablet and want to set up the S-pushTAN-App again? Then follow the instructions under “Set up S-pushTAN-App again – on new phone”. If you want to reinstall the S-pushTAN-App, please follow the instructions under “Set up S-pushTAN-App again – after reinstall”.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
The App Sparkasse is intuitive and easy to use. As is the following guide, which contains step-by-step instructions for setting up the App Sparkasse.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Verlust der Sparkassen-Card, Mastercard oder Visa Card und Sperre des Online-Banking | 116 116 (kostenlos) |
Mastercard / Visa Card Allgemeine Fragen |
089 411 116-336 Servicezeit: Montag bis Freitag 8:00 bis 20:00 Uhr |
Mastercard / Visa Card 24-Stunden-Servicehotline |
089 411 116-446 Verlust, Sperre, Ersatz ihrer Kreditkarte |
Mastercard Gold Reise-Notfallservice/Versicherungen 24-Stunden-Servicehotline |
089 411 116-111 Versicherungs- und Schadensfälle |
Visa Card Versicherungen |
089 21 60 17 17 |
Die angegebenen Preise gelten bei Anrufen aus dem Festnetz der Deutschen Telekom. Bei Anrufen aus Mobilfunknetzen beträgt der Preis maximal 42 ct/min.
* Anrufe aus dem Ausland sind kostenpflichtig. Die Höhe der Gebühren richtet sich nach den Preisen des jeweiligen ausländischen Anbieters/Netzbetreibers.